Frequently Asked Questions

How do I care for my Jewelry?

All of our WINGROUPJEWELRY's products are used Premium and High Quality Materials that you just need to do some basic care. Although professional cleaning are recommended as after as once a year. We offer all of our customers free one year limited warranty to do professional cleaning such as cleaning gemstones, restraining and repairing clasps and earrings backs. As we always prioritize our brand, we only use real and authentic materials. Avoid exposing gold jewelry and silver jewelry to household bleach which will quickly cause gold to discolor and possibly disintegrate. Jewelry storage is important as well. At the time of purchase, all WINGROUPJEWELRY is wrapped in a protective box, case or tarnish-resistant pouch. Between wearing, we recommend that you place it back in its original case or another suitably lined box or pouch.

Is engraving available on Win Group Jewelry?

Yes, Engraving is available to limited jewelry. Please contact us or call us (646)-600-9465 for more information with items that you want to engrave.

May I return Engraved Item?

Unfortunately engraved items and any other custom pieces such as ring resizing pieces cannot be returned. Please visit our return policy page for more information.

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