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Questions? Comments? Need Help?
We are here to help you with anything with your jewelry needs. From choosing an engagement ring to gift for your love ones. We also offer before sales such as consulting with our expertise and after sales service such as repair and resize. We are always at your service.
Email us: info@wingroupjewelry.com
Call: (646)-600-WINJ(9465)
Office: WINGROUPJEWELRY LLC
185 Great Neck Road, Suite #416
Great Neck, NY 11021
Hours of Operation: Monday - Sunday: 9:00 AM - 6:00 PM EST
All Of Our Orders Come with Domestic Free Shipping
Most orders will be shipped within 1-2 Business Days. Some orders such as custom jewelries will be shipped within 7-14 Business Days. Shipping durations are below.
USPS First Class Shipping (3-7 Business Days)
Win Group Jewelry is proudly offers USPS First Class Shipping with Tracking Number to all U.S Domestic Orders. We make every effort to ship orders of in-stock items the same day that we received it. Custom orders such as ring sizing and other special orders will require additional processing time. Once the shipment is proceed, we will provide you the tracking number or if you have account with us, you can check it in order history. Orders that are placed after 1 P.M EST Friday to Sunday, we will ship these orders on next Monday. Please make sure your PayPal Address and Shipping Address are confirmed.
USPS Priority Shipping (2-3 Business Days)
It will take only 2-3 Business Days after we make shipment. We make every effort to ship orders of in-stock items the same day tht we received it. Custom orders such as ring sizings and other special orders will require additional processing time. Once the shipment is proceed, we will provide you the tracking number or if you have account with us, you can check it in order history. Orders that are placed after 1 P.M EST Friday to Sunday, we will ship these orders on next Monday. Please make sure your PayPal Address and Shipping Address are confirmed.
USPS Priority Express Shipping (1 Business Days)
It will take only 1 Business Day after we make shipment. We make every effort to ship orders of in-stock items the same day tht we received it. Custom orders such as ring sizing and other special orders will require additional processing time. Once the shipment is proceed, we will provide you the tracking number or if you have account with us, you can check it in order history. Orders that are placed after 1 P.M EST Friday to Sunday, we will ship these orders on next Monday. Please make sure your PayPal Address and Shipping Address are confirmed.
Returns
FREE RETURNS!!! Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Gift cards
Customized Item such as resized ring, engraved jewelries
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@wingroupjewelry.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email info@wingroupjewelry.com and send your item to: 86-15 Broadway, Apt 2J, Elmhurst, NY 11373
Gifts
